On today’s podcast episode, we discuss what it means to have an authentic relationship with your customer, the benefits of collaborating on loyalty, and how to make folks feel like they are getting the most out of their rewards app. Join our conversation with analyst and guest host, Arielle Feger, GM of CPG Partnerships at Fetch, Carmen Gonzalez-Meister, and Director of Category and Ecommerce Strategy at Nestlé, Nicole Lesinski. Listen everywhere you find podcasts and watch on YouTube and Spotify.
Starbucks is piloting a new rewards initiative called Coffee Loop, which offers customers a free drink after every nine purchases, according to Modern Retail. The invite-only test, hosted on a separate website, aims to reengage customers amid six consecutive quarters of declining US sales. CEO Brian Niccol has criticized the current rewards model as too generic, signaling a push toward simpler, more targeted incentives. While Coffee Loop mirrors the punch-card approach used by smaller cafés, it’s just one part of Starbucks’ broader effort to reignite growth through faster service, refreshed menus, and stronger store experiences.
Kering is selling its beauty business to L’Oréal for €4 billion ($4.3 billion). The move will give Kering a much-needed cash infusion as it carries out a turnaround under new CEO Luca de Meo, while positioning L’Oreal to become a leader in luxury fragrance and beauty. The sale marks a bold first step by de Meo, who has the challenge of revitalizing Kering’s business amid considerable uncertainty in the luxury market. And it is a major strategic move for L’Oréal, positioning it as one of the world’s top producers of luxury fragrances at a time when the category is a driving force behind beauty growth.
President Donald Trump remarked late last week that the cost of brand-name GLP-1 drugs could drop to $150 in the US. Trump didn’t detail which insurance markets the lower-cost GLP-1s would apply to, or how he plans to force Novo Nordisk and Eli Lilly to drop their prices. With prescriptions surging, GLP-1 drugmakers must prepare for tougher scrutiny and calls from the government, doctors, and patients alike to make treatments more affordable. Pharma marketers should intensify messaging around their weight loss drugs being cost-effective over the long haul by preventing more serious chronic diseases.
The Trade Desk’s connected TV (CTV) operating system, Ventura, is entering a crowded market dominated by giant tech players like Amazon—but TTD views the operating system as a yearslong bet on increasing transparency in the CTV market, senior vice president of Ventura Matthew Henick told EMARKETER. Big Tech’s hold on the CTV operating system space will persist for some time, but Ventura hints at trends that could disrupt that dominance. TTD’s push to improve transparency and addressability for both publishers and advertisers taps into a growing discontentment with the Big Tech status quo.
On today’s podcast episode, we discuss how much TV streaming is really going on around the world, in which countries radio is holding its own, and short-form video’s place in the social media world. Join Senior Director of Podcasts and host, Marcus Johnson, Principal Analyst, Paul Briggs, Vice President of Research, Jennifer Pearson, and Chief Insight Officer at GWI, Jason Mander. Listen everywhere and watch on YouTube and Spotify.
Saks Global has halved its full-year profit forecast to about $150 million after reporting a 13% year-over-year sales drop and a $77 million quarterly loss, Bloomberg reports. Less than a year after acquiring Neiman Marcus, the merger’s promise of creating a luxury powerhouse is faltering as Saks struggles with vendor payments, mounting debt, and withheld merchandise ahead of the holidays. The company’s weakened position gives competitors like Nordstrom and Bloomingdale’s an opening to capture its customer base, underscoring how fragile even top-tier retailers can be in today’s shifting luxury market.
Amazon Web Services (AWS) suffered an outage that continued to disrupt services into Monday afternoon, degrading services across more than a thousand company websites, including Disney+, Reddit, McDonald’s, Facebook, United Airlines, Coinbase, Perplexity, and Canva, per The Verge. Businesses reliant on a single cloud vendor could face operational, legal, and reputational risks when outages hit public services, banks, and travel sectors simultaneously. Brands should audit vendor dependencies, test crisis communication flows, and prioritize multi-cloud failover readiness to safeguard user experience during inevitable disruptions.
Adobe’s new genAI model marketplace—Adobe AI Foundry—lets brands create bespoke versions of its Firefly AI model. The marketplace helps enterprise users train and deploy customized content-creation models by retraining Firefly’s base knowledge. The models can understand brands’ tone, style, and products, per VentureBeat, then generate content accordingly. Platforms like Adobe AI Foundry could help marketers create more relevant, personalized ad experiences across platforms. CMOs should treat model customization as a way to consolidate creative tools and vendors while scaling personalization at speed, using it to strengthen collaboration between in-house teams and agencies.
On today’s podcast episode, we discuss how digital has changed in 2025: why the digital ad triopoly (Google, Meta, and Amazon) are losing influence, how YouTube is still under valued, how AI search behavior is changing, and more. Join Senior Director of Podcasts and host, Marcus Johnson, VP of Global Content Operations, Eleni Digalaki, and Principal Analyst, Yory Wurmser. Listen everywhere and watch on YouTube and Spotify.
Nearly half (46.9%) of US brand and agency marketers plan to invest in marketing mix modeling (MMM) over the next 12 months, according to July data from TransUnion and EMARKETER.
As the oldest members of Gen Alpha prepare to turn 16 next year, they have more purchasing power than ever before. For retailers, that means the race is on to understand how to connect with a generation that is not only digitally native but has grown up with an expectation for an active, back-and-forth relationship with brands.
Klarna rolled out Klarna balance and Klarna Card in the UK. Credit cards aren’t as big a market in the UK as they are in the US, but issuers should be concerned by what Klarna calls its “balances.” Klarna is a real bank in the EU and recently was granted an Electronic Money Institution license in the UK. That means even without getting a bank charter in the UK—or the US for that matter—it can use its existing bank infrastructure to offer a robust suite of bank-like services in the style of Cash App or even Apple Wallet.
Retailers expect 15.8% of annual sales, or about $849.9 billion, to be returned this year, a slight drop from 16.9% in 2024, according to a new report from the National Retail Federation and Happy Returns. The shift suggests stricter return policies, such as charging fees, are discouraging some returns but also risking customer loyalty. With most shoppers prioritizing free and flexible return options, retailers are expanding in-store, QR-based, and “no box, no label” methods to boost convenience. Balancing return costs with shopper expectations remains key to maintaining satisfaction and long-term loyalty.
The vast majority—86%—of citations from AI-generated responses come from sources that brands either directly control or strongly influence, according to an analysis by Yext. That includes their own websites, listings, and reviews. It’s imperative for companies to act quickly to optimize their websites, product listings, and other content for AI-driven discovery.
While many Amazon Big Deal Days shoppers sought savings on essentials, nearly one in three participated “just for fun,” per a new CivicScience survey. About 41% planned purchases in advance, while 38% made impulse buys, showing a mix of deliberate and spontaneous shopping. Despite signs the event may have underperformed, it still offered strategic value by driving engagement, boosting retail media investment, and generating incremental sales. Retailers can build on this momentum by personalizing offers, sustaining engagement post-event, and using campaign data to refine future promotions and deepen shopper loyalty.
Twitch introduced livestream shopping ads powered by Amazon’s advertising platform. The ad launch reflects the burgeoning popularity of livestream commerce, which despite being slow to take off in the US is now gaining traction thanks to TikTok, a booming collectibles market, and the rise of “shoppertainment.” Amazon is betting that an easier path to purchase will encourage more viewers to pull the trigger on products they discover via livestreams. However, a successful live shopping strategy requires thinking about the channel less as an avenue for direct conversions and more as an opportunity to engage potential customers and build lasting relationships.
Citi’s Strata Elite rollout has been pockmarked by poor customer service, per a report by The Wall Street Journal. Amex’s Platinum and Chase’s Sapphire Reserve products look increasingly desirable as competitors fumble their entrance into the premium space. To win over former Strata Elite cardholders, Amex and Chase should advertise their card portfolios’ solid customer service performance records in combination with their impressive reward packages. In addition, both issuers should highlight their cards’ travel rewards compatible with flying American Airlines. Former Citi cardholders may have joined specifically for AA frequent flier benefits, making travel rewards preferences critical for those members who might switch to a new product.
Despite audience preference for relevant advertisements, users across age groups maintain a generally negative sentiment toward ad personalization, per a Verve study—representing a unique challenge for advertisers. Marketers must understand the factors that make consumers more receptive to personalized ads and adapt accordingly.